Catalog / Support / Kari

WORKS TODAY · SIMULATION
Hero employee: the skill is validated by golden tests and works today in Simulation mode.
Work outcome: Ticket classification, replies, escalation
Tools: ticket_draft crm_read read_knowledge
Risk class: medium · Customization scope: customer_customizable
Skill: kari/support-triage · Skill golden tests: 22/22 · validated
Member of teams: Customer Experience Ecommerce Team